The safety and security of our guests and company associates is always our priority. We continue to do our best to implement standards which ensure your stay is safe and offer you flexibility with your travel plans as regulations continue to unfold around the novel coronavirus (COVID-19).
Please refer to this page frequently as we will continue to update it with the latest news and information.
Please refer to this page frequently as we will continue to update it with the latest news and information.
Travel Update - effective January 25, 2021
The Avance Hotel is open to all guests. The California stay-at-home order ended on January 25, 2021. Please refer to our "What to Expect When You Arrive" post below for more information.
The Avance Hotel is open to all guests. The California stay-at-home order ended on January 25, 2021. Please refer to our "What to Expect When You Arrive" post below for more information.
Booking & Travel Flexibility – Updated as of June 12, 2020
Modifications have been made to our booking change and cancellation policies to provide you flexibility during the current travel restriction experienced throughout the world.
Before Booking a New Reservation. Prior to processing a new reservation, please review our local city and State restrictions to ensure eligibility to travel and stay at our hotel. Read the section below titled "What to Expect When You Arrive" for additional information.
Flexibility for Existing & New Reservations. ALL reservations with a check-in date prior to January 1, 2021 : You may change or cancel your reservation without penalty, as long as you do so at least 24 hours before your scheduled arrival date. This includes reservations described as “non-cancellable” or "non-refundable."
Any reservations with a check-in date on or after January 1, 2021 is subject to our standard Cancellation Policy: the first night's room & tax will be charged if cancelled within 72 hours of the reservation's arrival date.
However, if we are unable to accommodate any future booking due to local, state, or federal restrictions, we will cancel your booking with no penalty fee and refund you any deposit that may have been collected. If a deposit was collected, we will do our best to process the refund, but due to current limitations related to the ongoing pandemic, please allow up to 30 days to complete your request.
Modifications have been made to our booking change and cancellation policies to provide you flexibility during the current travel restriction experienced throughout the world.
Before Booking a New Reservation. Prior to processing a new reservation, please review our local city and State restrictions to ensure eligibility to travel and stay at our hotel. Read the section below titled "What to Expect When You Arrive" for additional information.
Flexibility for Existing & New Reservations. ALL reservations with a check-in date prior to January 1, 2021 : You may change or cancel your reservation without penalty, as long as you do so at least 24 hours before your scheduled arrival date. This includes reservations described as “non-cancellable” or "non-refundable."
Any reservations with a check-in date on or after January 1, 2021 is subject to our standard Cancellation Policy: the first night's room & tax will be charged if cancelled within 72 hours of the reservation's arrival date.
However, if we are unable to accommodate any future booking due to local, state, or federal restrictions, we will cancel your booking with no penalty fee and refund you any deposit that may have been collected. If a deposit was collected, we will do our best to process the refund, but due to current limitations related to the ongoing pandemic, please allow up to 30 days to complete your request.
What to Expect When You Arrive - Update as of June 11, 2020
The way we travel is no longer the same. We want to ensure you are up-to-date the requirements to keep in mind as you prepare for your next travel experience. Please reach contact us directly with any questions or concerns. Staying healthy and mitigating the risk of contracting COVID-19 will require your help. Protect yourself and exercise social responsibility.
The safety and security of our guests and company associates is always our priority. We continue to do our best to implement standards which ensure your stay is safe and offer you flexibility with your travel plans as regulations continue to unfold around the novel coronavirus (COVID-19).
We ask you to please notify us and/or modify your stay if (1) have been in contact with any person with symptoms, (2) have visited an area affected by COVID-19 in the past 14 days, or (3) are currently experiencing any of the following symptoms:
While much uncertainty and apprehension around COVID-19 remains, we do know that COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. It may also spread by touching a surface or object that has the virus on it, then touching your mouth, nose, or eyes. Some evidence suggests that COVID-19 can live on certain surfaces for several days.
At The Avance Hotel, we have implemented various preventive measures aimed to reduce the risk of the spread of COVID-19 among our guests, vendors, and employees. However, we do not guarantee or warrant against the risk of infection. Please read below for our implemented "RevPAR Lobby High-Touch Clean Guarantee" enhanced cleaning and disinfecting program.
The way we travel is no longer the same. We want to ensure you are up-to-date the requirements to keep in mind as you prepare for your next travel experience. Please reach contact us directly with any questions or concerns. Staying healthy and mitigating the risk of contracting COVID-19 will require your help. Protect yourself and exercise social responsibility.
- Social Distancing. Protect yourself and exercise social responsibility. Maintain at least six (6) feet social distancing from others when possible. Social Distancing continues to be a recommended or required practice in public settings. We’ve adjusted common areas in many of our hotels to help guests adhere to these guidelines. During your stay, please be mindful of other guests and Team Members and maintain the suggested six feet of distance.
- Masks and Other Protective Equipment. Our local city regulation currently requires that you wear a mask in all public areas, including in common areas of the hotel, particularly in places like grocery stores and other public-serving businesses. As such, we recommend bringing one with you. Our hotels have adjusted check-in and other processes to allow for limited contact with Team Members for continued safety.
- Hotel Services and Amenities. For your safety, some services or amenities such as pool, spas, fitness centers, restaurants and daily housekeeping may be modified or suspended.
- Practice Proper Hygiene. Wash your hands using soap and water for at least twenty (20) seconds as frequently as possible. Carry hand sanitizer and use it frequently. We will also provide you hand sanitizing stations throughout the property. During your stay, regularly clean and wipe down high-touch surfaces. Clean and wipe down personal items such as phones and wallets, and clean areas inside of your vehicles, such as steering wheels. Avoid contact with others who are sick. If you feel sick, isolate yourself from others, notify a member of our team, and seek medical attention.
The safety and security of our guests and company associates is always our priority. We continue to do our best to implement standards which ensure your stay is safe and offer you flexibility with your travel plans as regulations continue to unfold around the novel coronavirus (COVID-19).
We ask you to please notify us and/or modify your stay if (1) have been in contact with any person with symptoms, (2) have visited an area affected by COVID-19 in the past 14 days, or (3) are currently experiencing any of the following symptoms:
- Fever
- Weakness
- Shortness of breath and/or cough
- Flu like symptoms (nausea, vomiting, diarrhea)
While much uncertainty and apprehension around COVID-19 remains, we do know that COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. It may also spread by touching a surface or object that has the virus on it, then touching your mouth, nose, or eyes. Some evidence suggests that COVID-19 can live on certain surfaces for several days.
At The Avance Hotel, we have implemented various preventive measures aimed to reduce the risk of the spread of COVID-19 among our guests, vendors, and employees. However, we do not guarantee or warrant against the risk of infection. Please read below for our implemented "RevPAR Lobby High-Touch Clean Guarantee" enhanced cleaning and disinfecting program.
Preparing for Improved Health and Hygiene – Updated as of May 14, 2020
RevPAR Lobby Hospitality, Avance Hotel’s management company, introduces RevPAR Lobby High-Touch Clean Guarantee. An enhanced cleaning and disinfection program.
At RevPAR Lobby Hospitality, we are committed to delivering memorable experiences to our guests and success to our managed properties. To do so, we must continue to deliver a product that generates instant peace-of-mind. Below is an overview of this hygiene and cleanliness program, which was generated with insight from the Eisenhower Medical Center. The full and extensive operating procedures that make this program possible also incorporate local, county, and state health guidelines.
RevPAR Lobby Hospitality, Avance Hotel’s management company, introduces RevPAR Lobby High-Touch Clean Guarantee. An enhanced cleaning and disinfection program.
At RevPAR Lobby Hospitality, we are committed to delivering memorable experiences to our guests and success to our managed properties. To do so, we must continue to deliver a product that generates instant peace-of-mind. Below is an overview of this hygiene and cleanliness program, which was generated with insight from the Eisenhower Medical Center. The full and extensive operating procedures that make this program possible also incorporate local, county, and state health guidelines.
- 24-Hour Containment Period: occupancy permitting, we will do our best not to rent or occupy guestrooms within 24 hours from the previous occupying guest’s time of departure. Additionally, the RevPAR Lobby High-Touch Clean PENDING seal will be placed on the guestroom door to ensure no one enters the room during the 24-hour containment period.
- UV Light Guestroom Inspection: our standard guestroom cleanliness & disinfection inspections will now include a UV light decontamination process.
- RevPAR Lobby High-Touch Cleaning Guarantee Seal: our room seal will be placed on the exterior of the guestroom door confirming our cleaning team was the last group to access each guestroom.
- Guest high-touch amenities such as pen and paper will be available upon request at the front desk. Other in-room collateral such as the Guest Directory will be safely displayed within the guestroom.
- Close to Clean & Social Distancing: high-risk areas will be blocked for additional and frequent cleaning with visible signage of inaccessible area. Guests will be reminded of social distancing requirements and guest amenities, such as the pool, will be under strict limited use to ensure proper distancing measures.
- Clean Key Guarantee: all guestroom keys will be disinfected prior to assigning them to a guest. The disinfected key(s) shall be placed in the RevPAR Lobby Clean Key Guarantee sealed pouch.
- Guest-Accessible Disinfecting Stations: hand sanitizing stations have been places in the lobby area, high traffic common areas, and alternative property entrances. Signage has been placed reminding guests to disinfect their hand before proceeding and informing them of what high-touch areas they may have already touched.
- In-Room Guest “High-Touch” Assistance Packet: we have added packets with disinfecting wipes in each room as part of your Welcome Amenity Packet. A note will remind and encourage our guests to utilize the wipes to clean any area they have frequently touched during their stay.
- Remote Check-In & Check-Out: we have enhanced our Remote Guest Service program for guests who desire to have a contactless experience. Guest can check-in, attain their Clean Key, access their room, request service, and check-out remotely.
- High-Touch Personnel: our team will follow strict hygiene and cleanliness training and standard operating procedures. Additionally, as permitted by local, state, and federal law, temperature and symptoms screening have been implemented.
The implementation of RevPAR Lobby’s High-Touch Clean Guarantee will commence among all managed properties in June 2020.
The Avance Hotel team will continue to brainstorm on new ideas to improve upon our Health & Hygiene efforts. Improvements will evolve as the we learn more about the COVID-19 virus and attain directions from the CDC, WHO, local, state, and federal health agencies.
